Shipping & Returns

 *JPY = Japanese Yen

By Air Shipping:
An international air postal service offered by over 140 postal services worldwide. Tracking numbers are provided for all shipments at the time of dispatch.

Tracking Number or Code:
All orders shipped using By Air Shipping come with a tracking number or code supplied by our freight service.  

International Order Not Delivered and Returned:
All shipments returned to us are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent.
When we receive undeliverable shipments, we will notify the customer via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as our regular shipping fees. Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping. Additional courier charges for return shipping may also apply.

Customs Taxes:
When ordering from us, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and we cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.
In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.

International Returns:
Our return policy lasts 7 days from the purchase date. If 7 days have gone by since your purchase, you are not eligible for returning your item nor receiving a refund.

To be eligible for a return, your item must be unopened and unused and in the exact same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of your purchase.

Please do not send your return without prior notice.
If you need to return the item, first, please send an email to admin@tokyobp.com.

There are certain situations where only partial refunds are granted (if applicable)
1. Any item not in its original condition (damaged or missing parts for reasons not due to our error)
2. Any item that is returned more than 30 days after delivery

International Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@tokyobp.com.

Sale items (if applicable):
Only regular priced items are eligible for refund. Sale items cannot be refunded.

Exchanges (if applicable):
We do not accept exchanges. Please refer to “Returns” condition above if your order is defected or damaged at the time of arrival.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and qualify for a refund, a gift certificate will be sent to you via email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send a refund to the gift giver and the giver will find out about your return.

International Return Address:
To return your product, you should mail your product to the below address:

Senel Cosmetics
2-23-1-413 Yoyogi,
Shibuya, Tokyo 151-0053
JAPAN

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.